Shop EULA & Refund Policy

When you buy a sample pack or project template ("Product") from a creator on Droploud, the creator (through Droploud as their limited payment-collection agent) grants you a non-exclusive, non-transferable, worldwide, perpetual, royalty-free licence to use the Product as described below. Ownership of the Product, and of every sound, preset and asset inside it, remains with the creator. The Creator authorises Droploud, acting as the Creator's agent, to grant this licence to you on the Creator's behalf, and this grant is irrevocable as to any sale already concluded.

The licence covers two Product types: sample pack, a bundle of WAV / AIFF / MIDI / one-shot files for use in your own productions; and project template, a DAW project file plus its assets, intended for you to learn from and adapt.

If a specific Product listing states a different licence type ("exclusive", "royalty-free with attribution required", etc.) the listing controls and overrides this document.

With sample packs:

With project templates:

Attribution. Attribution is not required. You do not need to credit the creator or Droploud in your release. You may, of course, credit the creator if you want to.

You may use the Product in collaborative tracks. You may not pass the raw files to your collaborator. Your collaborator must buy their own copy or work from your processed stems. The licence is non-transferable.

Each creator warrants in the Creator Agreement that all material inside their Product is original or properly licensed for redistribution. If Droploud receives a DMCA / EU copyright notice on a Product, see §11 for refund handling.

The licence is perpetual: once you buy the Product and pay in full, the licence does not expire.

The licence terminates automatically if you breach §3 (the prohibited-uses list). On termination you must stop using the Product and destroy your copies. Droploud may also revoke your download access (see §11). For non-egregious breaches, Droploud will give you notice and a reasonable opportunity to cure before the licence is terminated.

If Droploud removes the Product from the Shop for any other reason (creator request, change of policy, lapse of catalogue), your previously granted licence survives and you may keep your downloaded files.

Each Product is provided "as is". The creator and Droploud disclaim, to the maximum extent permitted by law, any implied warranty of fitness for a particular purpose, merchantability or non-infringement. Compatibility information in a listing (DAW version, plug-in versions, sample rate) is provided in good faith. Confirm before purchase that your setup supports it.

Droploud Shop products are digital downloads, delivered instantly. Once the download is available to you in your library, the sale is final and non-refundable, except in the cases listed in §9 below or where mandatory consumer-protection law requires otherwise (§12).

This matches the standard practice across digital-sample-pack stores (Splice, Loopmasters, Abletunes, ScrapsAudio, TopMusicArts, PumpYourSound) and reflects the fact that a digital file cannot be "returned" once downloaded.

If you misuse a Product (§3) or attempt to bypass the licence controls, Droploud may revoke your download access: the file becomes unavailable in your library, although you may have local copies. Misuse may also lead to account suspension under Terms §16 and the Acceptable Use Policy.

If a Product is the subject of a valid DMCA / EU copyright complaint, Droploud will disable the download in your library and refund the purchase in full (§13).

EU and UK consumers normally enjoy a 14-day "right of withdrawal" for distance contracts. Under EU Directive 2011/83/EU Art. 16(m), this right is lost when the contract is for the supply of digital content not supplied on a tangible medium, the consumer has expressly consented to performance starting before the cooling-off period ends, and the consumer has acknowledged that the right to withdraw is thereby lost. We will ask you to acknowledge both of these things at checkout when you are a consumer in the EU or UK.

If you are an EU / UK consumer and did not start the download after checkout, your right of withdrawal still applies and we will refund on request within 14 days.

Where any mandatory consumer-protection law in your country gives you a wider refund right than this Policy, that wider right prevails.

UAE consumers. Because Droploud's operator is a UAE (RAKEZ) entity, Federal Decree-Law No. 14 of 2023 (Trading by Modern Technological Means) and Federal Law No. 15 of 2020 (Consumer Protection) apply. Under Decree-Law 14/2023 Art. 7 you may return or exchange a Product that is defective, incomplete, damaged, not as described, or delivered so late as to be unusable. UAE law does not grant a general change-of-mind cooling-off period for digital goods, and a digital file that may only be used, viewed or listened to once is treated as non-returnable once delivered (Decree-Law 14/2023, Art. 7(2)(d)). This is the basis for the final-sale default rule in this Policy.

Defect remedy cannot be waived. Nothing in this Policy removes the mandatory remedy under Consumer Protection Law 15/2020 (Art. 13): for a defective Product we will repair, replace or refund free of charge, and a blanket "no refund" term does not override that right.

UAE complaints. Email shop@droploud.com first. If we cannot resolve the matter, UAE consumers may escalate to the UAE Ministry of Economy (hotline 800 1222, moec.gov.ae) or the relevant emirate Department of Economic Development.

Email shop@droploud.com with your order number, the Product and the reason for the refund request. We respond within 7 business days.

Refunds are issued to the original payment method (Stripe card, PayPal). Card refunds typically take 5–10 business days to appear depending on the issuing bank.

Where a refund is issued the download access is revoked and you must destroy your downloaded copies of the Product. If you paid with Points, the refund returns the spent Points to your account at the rate you spent them.

We strongly prefer that you contact shop@droploud.com first. Most issues can be fixed faster through us than through your bank.

A chargeback filed without contacting us first may result in your account being suspended pending the dispute. If the chargeback is upheld the corresponding download access is revoked and the creator's payout for that sale is reversed (see Creator Agreement §8.4).

Repeat chargebacks (more than 2 from the same account, where we have been willing to resolve the matter via §13) may lead to account termination under Terms §16 and a permanent ban on re-registration.

Prices are shown in USD (the platform default). Where required Droploud charges UAE 5% VAT at checkout (typically on UAE buyers). Taxes are applied at checkout as required by your jurisdiction. For every purchase you receive an electronic receipt at your account email; payment-processor receipts (Stripe / PayPal) are also issued. A tax invoice is available on request at shop@droploud.com.

The Points themselves (bought via Stripe or PayPal) are non-refundable except where required by mandatory consumer-protection law (§12). Once Points are in your account they may be spent on eligible Products, promotional placements and other features Droploud may enable.

If a Product paid for in Points is refunded under §9 the Points are returned to your account (§13).

Refunds & order issues: shop@droploud.com. Copyright takedowns: dmca@droploud.com. Privacy / data: privacy@droploud.com. Operator: Droploud FZ-LLC, RAKEZ, United Arab Emirates.